Refund policy

Returns

If any goods purchased from us are damaged, lost in transit, incorrect or faulty, simply return it to us in the condition that you received and we will happily refund or replace at our sole discretion.

Our products come with a full 100% guarantee, so should a product you purchased from us be faulty, damaged (through no fault of your own) or simply not fit for use in your printing device, we will refund it or exchange it within 30 days.

All claims must be accompanied with the product in its original packaging and the purchase invoice.

Returning Goods

Goods purchased from this website can be returned to Printmark NZ by post.

Please ensure you contact Printmark NZ before returning any items to obtain a return authorisation. You must inform us of your invoice number. We will then supply you with a returns authorisation number. Use our "Contact us" page to request a R/A (return authorisation) and we will advise you of return address and R/A number.

It is your obligation to pack returned products satisfactorily to prevent any damage to the items or boxes. You have a legal obligation to take reasonable care of the goods while they are in your possession until they reach Printmark.

When returning your purchase we ask that you provide a Proof of Purchase (Order Confirmation Email) and where possible the goods in original unopened packaging.

Once received back, we will issue a replacement or full refund to you via your original payment method.

Refunds

Refunds will be made via your original payment method used to make your purchase. Refunds will normally be processed within seven (7) days.

Delivery Charges

Any goods replaced under the Returns Policy due to being damaged, faulty or incorrect (under no fault of your own) will be delivered to you free of charge.